Terms & conditions of use

takes effect on 25 May 2018

This service is provided by TFC International Limited (“TFC” or “we” or “us” or “thefirstclub”).

TFC is committed to providing an excellent user experience. To provide this website and our digital content services to you, you must agree to be bound by the following terms which form a legally binding contract between TFC and you.

 

1         ACCEPTANCE OF TERMS

1.1     Access to our Sites. Your access to and use of any TFC websites and any other site powered by TFC for third parties (collectively the “Website”) and any Services referred to in Section 2, is subject to these Terms and Conditions. Your use of the Website may also be subject to:

(a)     terms relating to your membership of any customer loyalty programme, through which access to the Website is made available to you; and

(b)     any additional terms and conditions (including licence terms) which apply specifically to particular items of content available via the Website, which will be made known to you by the relevant licensor at the time of your accessing that content (please see Section 8.4 for more detail).

Both of these are referred to as “Additional Terms”.

Please ensure that you have read and understand these Terms and Conditions and any Additional Terms that apply to your use of the Websites and Services.

1.2     Acceptance. You agree to not use the Website or Services for any purpose that is unlawful or that is prohibited by these Terms and Conditions or any Additional Terms. By using the Website or Services you are fully accepting these Terms and Conditions. If you do not accept these Terms and Conditions you must immediately stop using the Website and Services.

1.3      Right to Amend Terms. We reserve the right, at our sole discretion, to change, modify, add, or delete portions of these Terms and Conditions at any time. If we do this, we will post the changes to these Terms and Conditions on this page and will indicate the effective date at the top but will not notify you directly of any change. If you do not agree to (or cannot comply with) the Terms and Conditions as amended, you should immediately stop using the Website and Services. TFC shall not be obliged to make any other remedy available to you. You should regularly review these Terms and Conditions so that you are aware of any changes. Your continued use of the Website or Services after any such changes constitutes your acceptance of the new Terms and Conditions. Any Content which you have accessed previously will be subject to the provisions of the Terms and Conditions as they were at the date you accessed that Content.

 

2         THE SERVICES

2.1     Services. The Website provides digital media download and streaming services (the “Services”) designed to enable you to access and purchase or redeem legal digital content (the “Content”). The Content may be transferred to you from third party websites, by third party content suppliers acting on TFC’s instructions.  The Services are for your own personal and non-commercial use and you are not authorized to make any copies of any downloads or streams other than for personal use.

2.2     You may access the Services by redeeming points or vouchers issued to you by TFC or by another customer loyalty programme operator on whose behalf we operate the Website you wish to access. Points or vouchers issued by TFC (which may be called “ClubCoins”) are subject to an expiry date (which will have been made known to you at the time they were issued). You cannot use any TFC points or vouchers after their expiry date, and we will be under no obligation to honour them or to provide any cash equivalent if they are not redeemed before their expiry date. Points or vouchers issued by any third party for whom we operate a Website will be subject to the terms and conditions governing the loyalty programme under which they were issued and may also be valid for a limited period of time only. You should check with the operator of that scheme for when you must use any such vouchers or points by.

2.3    Vouchers or points accepted on our Websites may be used for accessing the Services and redeemed for purchasing the Content only. We will not provide any cash equivalent or any other services or products in exchange for vouchers or points. 

 

3         OBJECTIONABLE MATERIAL

3.1     Objectionable Material. You understand that by using the Services, you may encounter Content that may be deemed offensive, indecent, or objectionable, which content may or may not be identified as having explicit language. TFC will endeavour to label any such Content with age ratings, but you agree to use the Service at your sole risk and TFC will not be liable to you for Content that may be found to be offensive, indecent, or objectionable. TFC does not guarantee the accuracy of any descriptions provided on our Website.

 

4         CHILD SUPERVISIONS

4.1    Accessing the Website. We are concerned about the safety and privacy of our users, particularly children. Parents who wish to allow their children access to and use of the Website should supervise such access and use. It is your responsibility to determine which if any portions of the Website are suitable for your child to access.

 

5         AGE RESTRICTION TO REGISTER FOR SERVICES

5.1     Registering for the Services. You must be at least 18 years of age to agree to and enter into a contract on your own behalf and to register for use of the Services. If you are under 18 but at least 13 years of age, you must present these Terms and Conditions to your parent or legal guardian, and he or she may consent on your behalf.

5.2    Minimum Age. Children under the age of 13 may not register for the Services, and parents or legal guardians may not register on their behalf. By registering for the Services, you represent that:

(a)      you have read, understood and agree to be bound by these Terms and Conditions; and

(b)      you are at least 18 years old, either entering into this contract for yourself or entering on behalf of your child or a child in your legal care aged 13 or over.

5.3     Full Access. If you are a parent or guardian allowing your child access to the Service you are allowing your child access to all of the Services and Content. It is therefore your responsibility to determine which Services and Content are appropriate for your child. Always use caution when revealing personally identifiable information about yourself or your children via any of the Services. You are fully responsible for your child’s use of the Website and Services, including all financial charges and legal liability that he or she may incur. If you do not agree to (or cannot comply with) any of these Terms and Conditions, do not register and do not attempt to access the Service.

 

6         PRIVACY POLICY

6.1      Introduction

TFC International Ltd. provides reward and loyalty program services for businesses around the world who want to recognize their clients, employees, partners or anyone with a wide variety of instantly redeemable eGifts.

Clients can use our service on thefirstclub.com or through a Brand-customized version of the solution in a variety of ways: redeeming rewards which have been awarded to employees or customers; offer a gift to someone else and earn and collect points to get gifts with larger values.

6.2      Information we collect

We collect limited information to provide a better user experience – from figuring out basic stuff such as which language you speak, to more complex things such as which country you are in, so we only give you access to the rewards available in your Country. The information TFC International Ltd. collects is strictly for the performance of the service now and in the future.

When you’re not signed in to a TFC International Ltd. Account, we store the information that we collect with unique identifiers tied to the browser, application or device that you’re using. This helps us do things such as maintain your language preferences across browsing sessions.

(a)     Information we collect as you use our services:

We collect information about the apps, browsers and devices that you use to access our services, which helps us provide features such as recommendation on new rewards.

The information that we collect includes unique identifiers, browser type and settings, device type and settings, operating system, mobile network information and application version number. We also collect information about the interaction of your apps, browsers and devices with our services, including IP address and the date, time of your request.

We collect this information when your apps, browsers and devices contact our servers, but they are not connected to your personal information.

(b)    Your activity

We collect information about your activity on our services, which we use to do things like recommend a reward that you might like or provide customer service for the items you’ve redeemed. The activity information that we collect may include:

(i)      Your first and last name

(ii)     Your address

(iii)    What you search for

(iv)    Pages you visited

(v)     Reward pages

(vi)    Redemption activity

 

6.3     Why we collect data?

We use the information that we collect from all our services for the following purposes:

(a)      Provide our services

We use your information to deliver our services,

(b)      Maintain & improve our services

We use the information we collect to make improvements to our services – for example, understanding how your redemption experience was so we can make it smother.

(c)      Provide personalised services

We use the information we collect to customise our services for you, including providing recommendations and personalised.

(d)      Measure performance

We use data for analytics and measurement to understand how our service is used. For example, we analyse data about your visits to our sites to do things like optimise service design. We use a variety of tools to do this, including Google Analytics.

(e)      Interact with you

We use information that we collect, such as your email address, to communicate with you directly. For example, we may send you a notification to let you know about upcoming changes or improvements to our services, confirmation of content redeemed and answer customer service questions.

(f)       Protect our users

We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud and abuse, security risks and technical issues that could harm TFC International Ltd, our clients and our users. For some transactions you perform on our service, we use an external service provided by Threatmetrix to evaluate the risk around this transaction and make sure you are the person performing the transaction on your account.   Risk evaluation data are deleted after six months.

6.4     SHARING your data?

Our services let you share information with other services or people, with your consent.  Each time this will happen you will be prompted with information about the service before asking you to agree to it. For example, when you redeem an eMagazine we will ask you the email you use or will use for registering to the account with our partner Zinio. Storing that information will only allow us to ease the redemption process moving forward and not ask the same question twice. Your data stored by Zinio and our other content partners are regulated by their data policy. All the partners we work with comply with GDPR, so you can expect the same level of protection we offer you directly.

Should you post messages on our community, the information contained in your posting will be stored on our servers and will be openly available by other users on the platform.

We may share personal information outside TFC International Ltd. if we believe the disclosure of the information is necessary to:

(a)     Meet any applicable law, regulation, legal process or enforceable governmental request

(b)     Enforce applicable Terms of Service

(c)     Detect, prevent or otherwise address fraud, security or technical issues

(d)    Protect against harm to the rights of the right holder we work with as required or permitted by law

We may share non-personally identifiable information with our clients and partners to – for example -  show trends about the general use of our service.

6.5     Keeping your data secure:

Our service is built with strong security features that continuously protect your information. It’s our commitment that all of your personal data is encrypted before being stored. We partner with Salesforce.com for this storage so you benefit from their security features as well.

6.6     Access to your data:

You can access your data directly from your account on our service to:

(a)      View your data: no need to wait, the information is always available through the My Downloads section of your Account

(b)      Download your data: for backup or any other use you may have, in an Excel format

(c)      Delete your data: implies closing your account with us. This will delete all your private data such as your name and email address but will not delete your transactions as our supplier partner need to be able to audit us at any time. Some or your rewards can be redownloaded, please make sure you do that before deleting your account as you will not be able to do so after deleting your personal account information.

6.7     Data transfer:

We currently store all your personal data with Salesforce.com on servers located in the United States. We also backup your data from Salesforce.com into two other online storage services also located in the US. Data protection laws vary among countries, with some providing more protection than others. Currently as the European data protection laws provide the best protection to the user, we have decided to provide all our users on a worldwide basis all rights specified in the GDPR laws, such as the right for you to request access to, update, remove, and restrict the processing of your information. TFC International Ltd, fully complies with the GDPR (General Data Protection Regulation).

The European Commission has determined that certain countries outside of the European Economic Area (EEA) like the United States, adequately protect personal data. To transfer data from the EEA to other countries, such as the United States, Salesforce.com and our two other online storage services must comply with legal frameworks that establish an equivalent level of protection with EU law.

The following link provide you access to Salesforce’s Notice of Certification Under the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework.

 

7         USER ACCOUNT, PASSWORD AND SECURITY

7.1     Password Security. If a particular Service requires you to open an account you will be required to complete the registration process by providing certain information and registering a username and password for use with that Service. You are responsible for maintaining the confidentiality of the username and password. You are fully responsible for any use of the Website and Services using your username and password, including all financial charges and legal liability that are incurred. We recommend that you change your password from time to time for additional security. If you believe someone has accessed any Service using your user name and password without your authorization, it is your responsibility to notify us and set up a new password.

7.2    Unauthorised Access. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security. In no event will TFC be liable for any loss or damage whatsoever resulting from the disclosure of your username and/or password. You may not use another person’s account at any time, without the express permission of the account holder. You agree that we will be entitled to assume that any person logging into the Website using your username and password is either you or someone doing so with your permission.

 

8         USAGE RULES

8.1    Use of Content. You acknowledge that all information, text, graphics, logos, photographs, images, moving images, sound, illustrations and other materials (“the Content”), whether posted publicly or transmitted privately, are the sole responsibility of the person from whom such Content originated. We do not control or endorse the Content and cannot guarantee the accuracy, integrity or quality of such Content and you acknowledge that by using the Services you may be exposed to Content that is offensive and/or indecent. TFC will not be liable in any way for any Content or for any loss or damage of any kind resulting from the use of any Content transmitted via the Services and you agree to bear all risks associated with the use of any Content, including any reliance on the accuracy or completeness of such Content.

8.2    Digital Rights Management. You understand that some of the Content includes a security framework using technology that protects digital information and limits your usage of the Content to certain usage rules established by TFC and its licensors (“Usage Rules”). You agree to comply with such Usage Rules, as further outlined below, and you agree not to violate or attempt to violate any security components. You agree not to attempt to, or assist another person to, circumvent reverse-engineer, decompile, disassemble, or otherwise tamper with any of the security components related to such Usage Rules for any reason whatsoever.

8.3     Previews. A “Preview” is a portion of the available Content, or in some cases, an entire song or video or other item of Content that you can play (and, if applicable, view) directly from and while you are logged on to the Service on a promotional basis at no cost to you. You may play as many Previews as you like. You may not attempt (or support others’ attempts) to capture, copy, or download a Preview.

8.4     Content Usage Rules.

Certain Content available using our Website is subject to additional licensing terms and Usage Rules, as set forth by the relevant owner or licensor of that Content (“Licensor Terms”). For example, if you wish to download software via the Services, your use of that software will be subject to an End User Licence Agreement which you will be asked to accept when you first install the software on your computer or device. You agree that, where that is the case, your use of the Content is subject to both: (a) these Terms and Conditions; and (b) any applicable Licensor Terms. In the event of any inconsistency between the two, the applicable Licensor Terms shall prevail.

(a)     Ownership of any Content accessed by you remains with the relevant owner or licensor. You do not own any Content which you download or access, and your rights are limited to a licence to use the Content only for personal, non-commercial use, and not for redistribution, transfer, assignment, public play-back, or sublicense, to the extent permitted by law, and strictly subject to these Terms and Conditions and any Licensor Terms.

(b)      Additional usage rules are set out in the Annex to these Terms and Conditions.

(c)      You agree that you will not attempt to, or encourage or assist any other person to, circumvent or modify any security technology or software that is part of the Service or used to administer the Usage Rules, or interfere with, remove or alter any rights management information on the Content.

(d)    The delivery of Content does not transfer to you any commercial or promotional use rights in the Content.

8.5     You agree that your redemption of Content constitutes your acceptance of and agreement to use such Content solely in accordance with the Usage Rules and any Licensor Terms, and that any other use of the Content may constitute a copyright infringement. Any security technology, if applicable, is an inseparable part of the Content. The Usage Rules and any Licensor Terms shall govern your rights with respect to the Content. TFC reserves the right to modify the Usage Rules at any time.

8.6      Use of the Website/Services.  You agree not to:

(a)      use the Services to send junk email, spam, chain letters, pyramid schemes or any other unsolicited messages, commercial or otherwise;

(b)    post, publish, distribute or disseminate material or information that is defamatory, infringing, obscene, indecent, threatening, abusive, harassing or unlawful;

(c)     post, publish, distribute or disseminate material or information that incites discrimination, hate or violence towards any person or group on account of their race, religion, disability, nationality or otherwise;

(d)     threaten, abuse, disrupt, stalk or otherwise violate the legal rights (including rights of privacy and publicity) of others;

(e)      use any information or material in any manner that infringes any copyright, trademark, patent or other proprietary right of any party;

(f)       make available or upload files that contain a virus, worm, trojan or corrupt data that may damage the operation of the computer or property of another;

(g)       collect or store personal information about others, including email addresses;

(h)    advertise or offer to buy or sell goods or services for any commercial purpose, unless such communication facility specifically allows such messages;

(i)        impersonate any person or entity for the purpose of misleading others;

(j)        violate any applicable laws or regulations;

(k)     use the Website/Services in any manner that could damage, disable, overburden or impair the Website/Services or interfere with any other party\s use and enjoyment of the Website/Services;

(l)       post, publish, distribute or disseminate material or information that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information or confidential information disclosed in the course of employment or under a confidentiality agreement);

(m)    attempt to gain unauthorised access to any of the Services, other accounts, computer systems or networks connected to the Website/Services through hacking, password mining or any other means.

8.7      Monitoring. We have no obligation to monitor the Services but shall be entitled to review materials posted to a communications facility and, at our sole discretion, to remove any material that breaches these terms and conditions or is otherwise objectionable.

 

9         TERMINATION

9.1     Termination by us. We have the right to terminate your access to any or all of the Services at any time, without notice, for any reason, including without limitation, breach of these Terms and Conditions. We may also at any time, at our sole discretion, discontinue the Website and/or Services or any part thereof without prior notice and you agree that we shall not be liable to you or any third party for any termination of your access to the Website and/or Services.

9.2     Termination by you. If you wish to discontinue your use of the Website and/or Services, you may do so at any time by no longer accessing the Website. You can request for us to delete any account you hold with us by contacting us using the details set out at Section 19 of these Terms and Conditions.

 

10      EQUIPMENT

10.1   Equipment. Without limiting any provision in these Terms and Conditions, TFC makes no warranty that any particular computer, portable device, operating system, or other hardware or software will be compatible with TFC’s Website or Services, or any Content. It is your sole responsibility to ensure that any Content you access via the Services will function correctly on your computer or device.

 

11       REFUND POLICY

11.1   Due to the nature of the Services, all sales of Content are final and all charges from those sales are non-refundable. You are not able to cancel any redemptions of downloads after you have confirmed your acceptance to proceed. Downloads may not be returned for any reason unless they are defective. Where any Content is defective, TFC shall provide replacement Content for you, or (at its discretion) provide a refund or credit for other Content, subject always to your rights under applicable consumer protection laws. Our obligation to refund or replace any defective Content sets out our entire liability in respect of defective or faulty Content.

12       LINKS TO THIRD PARTY WEBSITES

12.1   Links on the Websites. The Website and Services may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that TFC is not responsible for the content or availability of any such sites.

13      INTERNATIONAL USE

13.1   You agree to comply with all applicable laws regarding the transmission of technical data exported from the United Kingdom or the country in which you reside (if different) and with all local laws and rules regarding acceptable use of and conduct on the Internet.

13.2  Some of the Content is restricted by territory. Where required, to conclude the redemption of any such restricted products, you will be required to provide an address in the relevant territory. You agree not circumvent any territorial restrictions in place on the Website or Services or provide false information.

14       INTELLECTUAL PROPERTY RIGHTS

14.1   Intellectual Property. The Website and its content (including without limitation the Content, the Website design, text, graphics and all software and source codes connected with the Website and the Services) are protected by copyright, trademarks, patents and other intellectual property rights and laws. In accessing the Website, you agree that you will access the contents solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

14.2   Posted Material. TFC does not claim ownership of any materials you post, upload or submit to any publicly accessible area of the Services. However, by doing so you are granting us a world-wide, royalty free, non-exclusive licence to copy, distribute, transmit, reproduce, publicly display, edit, translate or publish such content for as long as you elect to display such content via the Services. The licence shall be terminated when such content is deleted from the Services.

15       INDEMNITY

15.1   You agree to indemnify and hold TFC harmless from and against any breach by you of these Terms and Conditions, including any Usage Rules or Additional Terms, and any claim or demand brought against TFC by any third party arising out of your use of the Services and/or any Content submitted, posted or transmitted through the Services, including without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses) howsoever suffered or incurred by TFC in consequence of any such breach by you.

16       DISCLAIMERS AND LIMITATION OF LIABILITY

16.1   Use of the Website and Services is at your own risk. The Website and Services are provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

16.2  TFC makes no warranty that the Website or Services will meet your requirements, that Content will be accurate or reliable, that the functionality and availability of the Website or Services will be uninterrupted or error free, that defects will be corrected or that the Website or Services or the server that makes them available are free of viruses or anything else which may be harmful or destructive.

16.3   To the extent permitted by law, TFC will not be liable for any loss of damage that you suffer that was not directly caused by TFC’s breach of its obligations to you (as set out in these Terms and Conditions) or its negligence. In respect of all other liability to you, the maximum amount that TFC shall be liable for is limited to the price paid by you for the Content to which your claim relates.

16.4   Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of TFC for death or personal injury as a result of the negligence of TFC.

16.5    Nothing in these Terms and Conditions shall affect your statutory rights as a consumer.

17       SEVERANCE

17.1   If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

18       GOVERNING LAW

18.1   These Terms and Conditions shall be governed by and construed in accordance with the laws of England and you hereby submit to the exclusive jurisdiction of the English courts.

19      TFC CONTACT DETAILS

19.1   You may contact us at:

TFC International Limited

Email:                         clubhouse@thefirstclub.com

Office address:           16-28 Hammersmith Grove

    London W6 7BA, United Kingdom

Registered office:       Martlet House, Yeoman Way

    Worthing BN13 3QZ, United Kingdom.

Registered No.           06977856

20       ANNEX

Additional Usage Rules

20.1    If you are accessing music Content from our Website:

(a)      You are authorised to use the Content on up to five authorised devices at any time. TFC reserves the right to limit the number of authorised devices further and the number of authorised downloads to comply with the wishes of its licensors.

(b)       You may not use full track music as a musical “ringer” in connection with mobile phone calls.

(c)      Content in the MP3 or AAC format does not contain security technology that limits your usage of such Content and you may use them as reasonably necessary for personal, non-commercial use, and in accordance with any additional terms of use set forth by the licensor of the content.

20.2   If you are accessing PC games and software Content from our Website:

(a)     You will be provided a link which will enable you to install a downloader file onto your computer. This downloader file will, in turn, enable you to download the game or software programme of your choice onto the same computer. The downloader file will enable you to re-download the same game or software programme at a later date, onto the same computer.

(b)     PC games and software may only be used on one computer, and may not be transferred from one computer onto another.

(c)     You may use PC games and software Content as reasonably necessary for personal, non-commercial use, and in accordance with any additional terms of use set forth by the licensor of the content.

(d)      Once downloaded, the game or software programme will need to be installed onto your computer. We will provide assistance as reasonably required during the download process; however, we are not able to provide assistance with regards to the installation process.

20.3   If you are accessing Mobile apps & Games Content from our Website:

(a)      There are no download limits for mobile apps & games.

(b)      Download links are valid for a limited period of 12 hours only.

(c)      Mobile Content may only be used by one user, and in accordance with any additional terms of use set forth by the licensor of the content.

20.4        If you are redeeming eMagazine Content from our Website and accessing it through Zinio:

(a)     There are no download limits for eMagazines, no expiration and no limit to how many times you can view your magazines!

(b)     Due to the nature of the content and the DRM protection rules that must be abided by, your digital edition can only be accessed via one of the Zinio Reader solutions.

(c)     Your eMagazines remain in your account forever, technology however does change and the method of access to content several years old may change.

(d)     Your Zinio account can be used across multiple PCs and mobile devices.  However, Zinio accounts are for single user access and sharing of your login credentials is a violation of the Zinio Terms of Service.

(e)     You may only use the Service for lawful purposes and in accordance with Zinio’s Terms, any operating rules established by Zinio from time to time and the Zinio Reader License Agreement.

20.5        If you are accessing VUDU Movie Content from our Website:

(a)     Promo codes and credits expire within 30 days of issuance and are not redeemable for cash. Offer valid to US residents, 18 years or older. Cannot be combined with any other offer. Limit one (1) offer per person.

(b)       A valid VUDU account is required.

(c)     The exhibition periods for Content will vary depending on the method of purchase or rental and the Content being purchased or rented.

(d)     When renting Content, you will typically have 30 days to start watching the movie.  Once started, you normally have 24 hours or up to the end of the 30th day from date of initiation, to complete watching the Movie. 

(e)      If you purchase Content, you may view it for as long as you have access to your VUDU account.  Movie Content available to you through VUDU is subject to restrictions imposed by the movie studios and other distributors and  you will be able to again rent, purchase and/or view such Content at the conclusion of these restricted periods.

(f)       Customer may be responsible for state taxes. Taxes may be included in the price of content or charged separately.

(g)     Movie prices vary. Movie credits may be used against the selected title or towards the price of any other title which may be higher.

20.6        If you are accessing Rakuten TV Movie Content from our Website:

(a)     Promo codes and credits expire within 30 days of issuance and are not redeemable for cash. Offer valid in the country of redemption, to user 18 years or older. Cannot be combined with any other offer.

(b)       A valid Rakuten TV account is required.

(c)      Your rental is valid for 48 hours upon confirmation, during which you can stream this content as many times as you want on the devices linked to your account subject to certain restrictions outlined in the contractual conditions.

(d)      Movie prices vary. Movie voucher may be used against the selected for rental only.

20.7    If you are accessing eGift Card Content from our Website

The Terms & Conditions for each merchant eGift Card is different. Please view the terms and conditions on the eGift Card or reach out to the merchant in question directly for redemption related questions.

20.8    If you are accessing eBooks and Audio Books Content from our Website:

(a)     Five successful downloads are allowed from the Platform and URLs are valid for a period of 24 months.

(b)      eBooks and Audio Books may only be used on six devices.

(c)     URLs are not linked to an IP address in any way.  eBook URLS are saved in .acsm file format when downloaded due to licensing restrictions and you must install a compatible eBook Reader application as per our FAQs to open the eBook.

(d)    Audio books URLS are saved in MP3 format and can therefore be played on any MP3-compatible device.  

(e)      eBooks also contain digital rights management (DRM) protection that restricts sharing with others. To ensure your eBook is not "locked" on one device an Adobe ID is required, a free way of identifying users and can be authorised to be read on up to 6 devices, per Adobe’s Terms & Conditions.  You must therefore validate your Adobe ID with your compatible eBook Reader application in order to sync content across devices. 

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